NoProblem

1. General Policy

At “NoProblem”, we are committed to providing exceptional service and ensuring that you are satisfied with the solutions we offer. Our services are tailored to help you manage and grow your coffee shop, and we aim to deliver them with the utmost quality and professionalism. However, we understand that sometimes things don’t go as expected. Below you will find our policy regarding refunds and returns for the services we provide.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• If you are dissatisfied with our service due to issues directly caused by our team or platform (e.g., technical errors, delivery delays, or incorrect service implementation).
• If the service provided does not meet the specifications agreed upon during the initial consultation or contract.

3. Non-Refundable Services

Please note that some services are non-refundable once delivered or initiated. These include, but are not limited to:

• Completed consultations (including business, marketing, and financial advisory services).
• Delivered software, tools, and access to online platforms or systems.
• Online training courses or tutorials once accessed.
• Custom design services (including branding, website design, etc.) once the first draft or consultation has been delivered.

4. Return of Digital Products

Since our services are primarily digital and intangible, they are not eligible for return in the traditional sense. If you believe there has been an error in the delivery of a digital product or service (such as access to software or tools), please contact our support team, and we will do our best to resolve the issue promptly.

5. Requesting a Refund

To request a refund, please contact us within 14 days of receiving the service. You will need to provide the following information:

• A detailed description of the issue or dissatisfaction with the service.
• Any relevant documentation or screenshots (if applicable).
• Your account details or order information.

Once your request is submitted, our team will review it and get back to you as soon as possible. Please note that refunds may take up to 14 business days to process.

6. Adjustments and Resolutions

If we determine that a refund is not appropriate, we will work with you to find a suitable resolution. This may include offering additional services, modifications to existing services, or other alternatives to ensure your satisfaction.

7. Contact Us

If you have any questions or need further clarification regarding our Refund and Returns Policy, please feel free to reach out to our support team at info@mc-noproblem.site or via our contact page.